Is Amazon Prime Video not working on your device? Whether it’s buffering, error codes, or videos failing to play, these issues can be frustrating. In 2025, we’ve compiled 7 effective solutions to fix Prime Video not working, covering everything from network checks to app updates. Plus, discover how downloading videos to your device can prevent these problems entirely, ensuring uninterrupted viewing. Let’s dive into troubleshooting and explore a long-term solution for seamless streaming!
Why Is Prime Video Not Working?
In order to solve the problem faster, we need to know what the cause of the problem is in the first place. The reasons why Prime Video is not working are as follows:
- Unstable Internet: Weak Wi-Fi or mobile data can disrupt playback.
- Outdated App: An old version of the Prime Video app may trigger errors.
- Device Compatibility: Some devices may not support the latest app requirements.
- DRM Restrictions: Digital Rights Management can limit access to content.
- Cache Issues: Accumulated cache may cause glitches or error codes.
7 Effective Ways to Fix Prime Video Not Working
1. Check Your Internet Connection
A stable internet connection is crucial for streaming. If Prime Video is not working, test your network:
- Ensure your Wi-Fi or mobile data signal is strong (at least 5 Mbps for HD streaming).
- Restart your router by unplugging it for 30 seconds.
- Run a speed test using tools like Speedtest.net to confirm bandwidth.
Tip: If the connection is slow, switch to a wired connection or contact your ISP.
2. Update the Prime Video App
An outdated app can cause “Prime Video not playing” errors. To update:
- On mobile devices, visit the App Store (iOS) or Google Play Store (Android) and check for updates.
- On smart TVs or streaming devices, navigate to the app store or settings to update Prime Video.
- Enable auto-updates to avoid future issues.
Tip: If updating doesn’t work, proceed to the next solution.
3. Clear Cache and Data
Cached data can corrupt and lead to Prime Video errors. Clear it as follows:
- On Android: Go to Settings > Apps > Prime Video > Storage > Clear Cache/Clear Data.
- On iOS: Reinstall the app (see method 7) to reset cache.
- On Smart TVs: Check the app settings or device storage options to clear cache.
After clearing, sign back into Prime Video and test playback.
4. Check Device Compatibility
Not all devices support the latest Prime Video app, which can cause playback issues. Verify compatibility as follows:
- Visit Amazon’s device compatibility list to confirm your device is supported.
- Update your device’s firmware or operating system to the latest version.
- Check for HDCP compliance, required for 4K or HDR content, in your device’s specifications.
- If your device is outdated (e.g., older Fire tablets), try streaming on a compatible alternative like a laptop or newer smart TV.
- Contact Amazon Support for device-specific troubleshooting if compatibility is unclear.
Tip: Search “Prime Video supported devices 2025” on Amazon’s help page for the latest updates.
5. Restart Your Device
A quick device restart can fix temporary glitches causing Prime Video not working:
- Power off your phone, tablet, smart TV, or streaming device (e.g., Fire Stick, Roku) for 1-2 minutes.
- Unplug streaming devices from their power source to ensure a full reset.
- After restarting, relaunch Prime Video and try playing a video.
- If using a browser, close and reopen it or clear clear browser cache (Settings > Privacy > Clear Browsing Data).
- Restart your router simultaneously to address potential network-related issues.
Tip: Restarting refreshes system resources and often resolves minor app or network issues.
6. Check for Regional Restrictions
Prime Video content availability varies by region due to licensing agreements, which can trigger “This video is not available in your region” errors:
- Use a VPN to connect to a supported country (e.g., US, UK) if you’re traveling or in an unsupported region.
- Verify your Amazon account is registered in a supported region via Account Settings on Amazon’s website.
- Ensure your device’s location settings match your account’s registered country.
- Contact Amazon Support to resolve account-specific regional issues.
- Check if the title is available for download, as some content is stream-only in certain regions.
Note: Use VPNs responsibly and ensure compliance with Amazon’s terms.
7. Reinstall the Prime Video App
Reinstalling the app can fix persistent issues by resetting corrupted files:
- Uninstall Prime Video: On mobile devices, go to Settings > Apps > Uninstall; on TVs, use the app management menu.
- Restart your device to clear residual data.
- Reinstall the app from your device’s app store (e.g., Google Play, App Store, or Amazon Appstore).
- Sign in and test playback to confirm the issue is resolved.
Tip: Reinstallation is particularly effective for “Prime Video error code” issues like 7017 or 2063.
8. Check Amazon Account Status
An issue with your Amazon Prime subscription can prevent Prime Video from working:
- Log in to your Amazon account at Amazon.com and verify your Prime membership is active.
- Check for payment issues (e.g., expired credit card) in Account Settings > Payment Options.
- Ensure you’re signed into the correct Amazon account associated with your Prime subscription.
- If you share an account, confirm the primary account holder hasn’t restricted access.
Tip: Contact Amazon Support if you suspect account-related issues, such as accidental deactivation.
9. Update Your Device’s Operating System
An outdated operating system can cause compatibility issues with Prime Video:
- On Mobile Devices: Go to Settings > System Update (Android) or Settings > General > Software Update (iOS).
- On Smart TVs/Streaming Devices: Check for firmware updates in the device’s settings (e.g., Settings > System > Software Update).
- Restart your device after updating to apply changes.
- If updates are unavailable, consider streaming on a newer device.
- Check Amazon’s help page for OS version requirements for Prime Video.
Tip: Keeping your OS updated ensures compatibility with the latest app features and security patches.
10. Disable Conflicting Apps or Settings
Other apps or settings, like VPNs, firewalls, or ad-blockers, can interfere with Prime Video:
- Disable any active VPN or proxy unless needed for regional access (see solution 6).
- Turn off firewall or antivirus software temporarily to check if they’re blocking Prime Video.
- Close background apps that may consume bandwidth or interfere with streaming (e.g., torrent clients).
- If using a browser, disable extensions like ad-blockers or privacy tools and try incognito mode.
- Check your device’s parental controls or network settings, which may restrict streaming apps.
Tip: If disabling apps resolves the issue, adjust their settings to allow Prime Video traffic.
11. Test with a Different Video or Profile
Sometimes, the issue is specific to a particular video or user profile, causing Prime Video not working errors:
- Try playing a different movie or TV show to rule out content-specific issues (e.g., corrupted files on Amazon’s servers).
- Switch to another user profile in the Prime Video app (Menu > Profiles > Switch Profile) to check if the issue is profile-related.
- Create a new profile if the current one is corrupted: Go to Account & Settings > Profiles > Add Profile.
- Check Amazon’s social media or help page for reported outages affecting specific titles.
- If the issue persists across titles, proceed to other solutions like clearing cache or reinstalling.
Tip: If a specific video fails, report it to Amazon Support for further investigation.
12. Adjust Video Quality Settings
High-quality streaming settings can strain your internet or device, leading to playback issues:
- In the Prime Video app, go to Settings > Stream & Download > Streaming Quality.
- Select a lower quality (e.g., Good or Better instead of Best) to reduce bandwidth demand.
- Disable HDR or 4K settings if your device or network struggles with high-resolution playback.
- Test playback after adjusting settings to confirm improvement.
- If streaming on a browser, check video quality settings in the playback controls (gear icon).
Tip: Lowering quality is especially helpful for mobile data users or those with slower connections.
13. Contact Amazon Support
If none of the above solutions work, Amazon’s support team can provide personalized assistance:
- Visit Amazon’s Contact Us page and select “Prime Video” as the issue category.
- Provide details like error codes (e.g., 7017, 2063), device type, and steps already tried.
- Use the chat or phone option for faster resolution; email may take longer.
- Check Amazon’s Help Center for specific error code guides or outage announcements.
- Monitor Amazon’s official X account (@AmazonHelp) for real-time updates on service issues.
Tip: Have your account details and device information ready to expedite the support process.
The Ultimate Solution: Download Prime Video with TuneBoto Amazon Video Downloader
Tired of recurring “Prime Video not working” errors? The most reliable way to enjoy uninterrupted viewing is to download videos for offline playback. TuneBoto Amazon Video Downloader offers a seamless solution:
- DRM-Free Downloads: Save Prime Video content as MP4/MKV files, bypassing DRM restrictions.
- High Quality: Download in 1080p with 5.1 surround sound for a theater-like experience.
- Multi-Language Support: Retain subtitles and audio tracks in multiple languages.
- User-Friendly: Search videos by keyword or URL and download with a few clicks.
Amazon Video Downloader
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Download Prime movies & TV shows to Mac/Windows
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Support downloading Prime Video to MP4/MKV
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Keep audio tracks and subtitles
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Download videos in batch at a fast speed
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Free upgrade and technical support
Steps to Download Amazon Prime Videos for Offline Watching
First of all, free download and install the latest version of TuneBoto from the above download link on your Windows or Mac computer. Launch the program after setup.
Step 1 Sign In to Prime Video
Open TuneBoto and select your region, here we choose "primevideo.com". Click “Sign In” and log in with your Amazon Prime account credentials to access the video library.
Step 2 Customize Output Settings
Open the General Settings window to set the Video Output Format (MP4, MKV), Output Quality (High, Medium, Low), Output Path, and so on as you like.
Step 3 Search for Prime Video
In the search bar, type the video name on the built-in Prime Video web player. Hit Enter, and the movie or TV shows should appear in the results.
Step 4 Select Advanced Download Settings
Click the green download icon to load the video to the file list. Choose the season and episodes you want.
Hit the green “Download” icon, then click “Advanced Download” to pick HD quality (up to 1080p), and your preferred audio (e.g., 5.1 surround) and subtitles.
Step 5 Start Downloading Amazon Videos
Press the “Download” button at the bottom right to start the downloading.
Once complete, go to the “Library” tab in TuneBoto. Click the folder icon next to each episode to locate the downloaded videos directly. Now you can watch these videos offline as you like.
By saving videos to your computer or device, you can watch anytime, anywhere, without worrying about network issues, app errors, or regional restrictions. TuneBoto ensures your downloaded videos are yours to keep, even if your Prime subscription expires.
Legal Note: TuneBoto requires a valid Amazon Prime account. Download only content you’re authorized to access, in compliance with Amazon’s terms.
FAQs about "Prime Video is not Working"
Why Is My Prime Video Not Playing?
Playback issues may stem from poor internet, outdated apps, or device incompatibility. Try the 7 fixes above or download videos with TuneBoto for offline viewing.
How to Fix Prime Video Error Codes?
Error codes like 7017 or 2063 often indicate network or app issues. Clear cache, update the app, or reinstall it. For a permanent fix, use TuneBoto to download videos.
Is TuneBoto Amazon Video Downloader Safe?
Yes, TuneBoto is a secure tool designed for personal use. Ensure you have a valid Amazon Prime account and download only content you’re authorized to access.
How Can I Download Prime Video to Avoid Playback Issues?
Use TuneBoto Amazon Video Downloader to save videos as MP4 files. This eliminates streaming errors caused by network or app glitches.
Can I Watch Prime Video Offline Without Errors?
Yes! Downloading videos with TuneBoto allows offline viewing without relying on the Prime Video app, ensuring a smooth experience.
Conclusion
Fixing "Prime Video not working" is easy with our 7 proven solutions for 2025, from checking your internet to reinstalling the app. For a long-term, hassle-free experience, download your favorite Prime Video content with TuneBoto Amazon Video Downloader. Save videos in HD, keep them forever, and enjoy offline viewing without errors. Get Started with TuneBoto Today.
