FAQ of TuneBoto Amazon Music Converter for Windows

Below are some frequently asked questions and answers about TuneBoto Amazon Music Converter for Windows.

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The free trial version enables you to convert the first one minute of each song. To unlock its trial limits, you need to register the program with your license received after purchasing.

Run TuneBoto on your computer and sign in with your Amazon Music account, click on the Register in the lower left corner to open the registration dialog box, and then copy and paste the registration Email and Code you received into the window.

The registration information is case sensitive. So please do not add blank at the beginning or end of the word. And please make sure you've downloaded the correct program. Otherwise, please download the latest version from Download Center.

We provide three license plans to meet your requirements for the different usage times of TuneBoto Amazon Music Converter (Win & Mac). The following will be the detailed info for these 3 plans:

1. There are 3 types of license plans for your choice (3 month/ 1 Year/ Lifetime). Which plan you select will determine how long you can use TuneBoto Amazon Music Converter (Win & Mac) with full features.

2. To ensure the service quality, the Automatic Renewal of the 3-Month & the 1-Year plan is enabled by default. But no worries, the service is optional and can be disabled at any time. If you would like to cancel your next subscription, please go to the email of your order receipt, where there is a link to cancel automatic renewal. For more detailed info, please refer to TuneBoto Subscription FAQs.

3. The Lifetime Plan is for lifelong use & upgrade. You will be charged only once.

4. Each license can be used on one computer only.

5. TuneBoto commits a 100% money-back guarantee under accepted circumstances. Check our Refund Policy.

TuneBoto Amazon Music Converter enables you to download and convert all songs/playlists/podcasts from Amazon Music Unlimited and Prime Music to MP3/AAC/WAV/FLAC/AIFF/ALAC format.

1. Please make sure you are using the latest version of TuneBoto. If not, please download the latest version from Download Center.

2. It might also result from the lower version of your Chrome. You need to have Google Chrome 75.0.x or higher installed on your PC. The latest version of Google Chrome is recommended here.

3. Please do not play Amazon Music on other devices while converting.

4. Please check whether there is an external audio device connected with your computer while conversion. If so, please disconnect it (including Bluetooth). Then restart your computer and convert the songs again.

Should the problem persist, please send all details of your problem to our support team at [email protected], attached your Windows OS info as well as the log file of TuneBoto. Just find the Menu button on the upper right corner and click on "Open log file", and a window that contains the log file would pop up. Please send all those log files to us.

Yes. TuneBoto support converting Amazon Music up to HD & Ultra HD.

Please contact us via [email protected], tell us which problem are your encountering and provide us with detailed info like Windows version, and program log files for analysis. You can submit your problem through 'Feedback' in the lower left corner and attach the log files.

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